Privacy Policy

Effective Date: March 7, 2026

Merkra LLC ("Merkra," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any way.

By using our website or services, you agree to the practices described in this policy. If you do not agree, please do not use our services.

1. Information We Collect

Information You Provide

• Contact Information: Name, email address, phone number, and company name when you reach out to us or engage our services.
• Payment Information: Credit card numbers, billing addresses, and other payment details necessary to process transactions. Payment information is collected and processed by our third-party payment processor and is not stored on our servers.
• Project Information: Business requirements, technical specifications, files, and other materials you provide in connection with our services.
• Account Information: Login credentials and preferences if you use any of our software products or client portals.

Information Collected Automatically

• Usage Data: Pages visited, time spent on pages, links clicked, and other interaction data.
• Device Information: Browser type, operating system, device type, and screen resolution.
• Log Data: IP address, access times, and referring URLs.

Publicly Available Business Contact Information

We may collect business contact information that is publicly available on company websites, professional directories, and business listings. This information may include business email addresses, phone numbers, company names, and job titles. We collect this information for the purpose of business-to-business outreach about our services.

• Source: Your contact information was obtained from publicly accessible sources, including your company website, business directories, and professional listings.
• Legal Basis (GDPR): We process this data under Article 6(1)(f) — legitimate interest in offering relevant business services to professionals whose roles align with our offerings.
• Retention: Business contact data collected for outreach purposes is retained for up to twelve (12) months. If you unsubscribe or request deletion, your email address is added to a permanent suppression list to ensure we do not contact you again.
• Opt-Out: Every outreach email includes a one-click unsubscribe link. You may also opt out by replying "unsubscribe" to any email or by contacting us at [email protected]. We honor all opt-out requests within two (2) business days.

2. How We Use Your Information

We use the information we collect to:

• Deliver, maintain, and improve our services
• Communicate with you about projects, support requests, and updates
• Send relevant business communications about our services to professionals whose roles may benefit from our offerings
• Process payments and send invoices
• Send administrative information, such as changes to our terms or policies
• Analyze usage patterns to improve our website and products
• Comply with legal obligations and enforce our agreements
• Protect against fraud and unauthorized access

3. Third-Party Sharing

We do not sell your personal information. We may share your information with the following categories of third parties:

• Payment Processor: Payment information is processed by Stripe, Inc., which operates under its own privacy policy available at https://stripe.com/privacy. Stripe collects and processes payment data directly and is PCI-DSS compliant.
• Hosting Providers: We use third-party hosting services to operate our website and applications. These providers may process data on our behalf under contractual obligations to protect your information.
• Analytics Providers: We may use analytics services to understand how our website and products are used. These services collect anonymized or aggregated data.
• Legal Requirements: We may disclose information if required by law, subpoena, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

4. Cookies

We use minimal cookies limited to essential session management. We do not currently use third-party tracking cookies or advertising cookies.

• Session Cookies: Temporary cookies that are deleted when you close your browser. These are used to maintain your session state (e.g., keeping you logged in to a client portal).
• Preference Cookies: We may store basic preferences to improve your experience on return visits.

You can configure your browser to refuse cookies or alert you when cookies are being sent. Note that some features of our services may not function properly without cookies.

5. Data Retention

• Project Data: Retained for the duration of the engagement plus three (3) years after project completion for reference, warranty, and support purposes.
• Payment Records: Retained as required by applicable tax and financial regulations (typically seven years).
• Usage Data: Anonymized usage data may be retained indefinitely for analytical purposes.
• Account Data: Retained until you request deletion or your account is terminated.

6. Your Rights

You have the right to:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct any inaccurate or incomplete information.
• Deletion: Request that we delete your personal information, subject to legal retention requirements.
• Portability: Request that we provide your data in a structured, machine-readable format.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within thirty (30) days.

7. California Residents (CCPA Notice)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to Know: You may request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources, the business purpose for collection, and the categories of third parties with whom we share your information.
• Right to Delete: You may request the deletion of your personal information, subject to certain exceptions.
• Right to Opt-Out: We do not sell personal information. If this practice changes in the future, we will provide a "Do Not Sell My Personal Information" link.
• Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.

To make a CCPA request, contact us at [email protected]. We may need to verify your identity before processing your request.

8. Data Security

We implement commercially reasonable technical and organizational measures to protect your personal information, including encryption in transit (TLS/SSL), secure server environments, and access controls. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our services are not directed at individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly. If you believe a child under 13 has provided us with personal information, please contact us at [email protected].

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, we will update the "Effective Date" at the top of this page. We encourage you to review this policy periodically.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Merkra LLC
Email: [email protected]