// Independent agencies & brokerages

Your AMS has the data. Your team is still doing the work by hand.

Independent agencies and commercial brokerages spend dozens of hours a week on certificate requests, renewal chasing, and re-keying submission data. That's work your AMS already knows how to answer. We wire a branded insured portal and automated workflows to your existing AMS so your service team stops being the bottleneck. No rip-and-replace. Typical deployment 4–6 weeks.

Tell us about your ops View proof of work

The proven outcome

Certificate requests handled in minutes

Mid-size commercial P&C brokerage

Certificate fulfillment time (standard requests)

Hours → minutes

Routine service-team touches removed per week

Dozens

Manual AMS re-entry for qualifying submissions

Reduced or eliminated

Pain Points

Where the service-team hours actually go

Renewal chase: staff email insureds 60–90 days out, track responses in a spreadsheet, and re-send by hand

Certificate fulfillment: COI requests arrive by email, staff pull policies from the AMS and email back. 15–30 minutes per request

Submission intake: new-business submissions arrive as email attachments and get re-keyed into the AMS by hand

Insured self-serve: insureds call or email for policy docs, ID cards, and billing. Every request lands on staff

Case study

Mid-size commercial P&C brokerage

A commercial P&C brokerage was processing dozens of certificate requests every week, each requiring a staff member to pull the active policy from their AMS, generate the ACORD 25, and email it back. We built a self-serve insured portal wired directly to their AMS. For standard requests, insureds log in, request a cert, and receive it in minutes without routing through the service team. The same portal surfaces policy documents and renewal notices, so the team stopped fielding the most routine status calls.

Proof

The 2-minute overview

Renewal automation: insured outreach triggered from your AMS, tracked, escalated to a producer only when a response is overdue
Certificate self-serve: insureds request and receive COIs from a branded portal with minimal staff touchpoint. Standard requests handled automatically where your AMS and carrier setup support it
Submission intake: structured web forms feed directly into your intake workflow. Where your AMS exposes an API, field data maps in without a staff re-key step
Insured portal: policy documents, ID cards, and billing summaries on demand for connected policy types. WCAG 2.1 AA accessible for public-facing use. Your AMS stays system of record; no rip-and-replace.

Relevant next step

Review Merkra's portfolio, then tell us where your workflow is leaking. We'll reply with next steps if it's a fit.

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