// Healthcare admin & medical offices

Your front desk spends half its day chasing forms and status calls.

Multi-location practices and specialty clinics lose front desk time to manual intake, document chasing, and 'where's my referral?' calls. We automate the three back-office pieces that eat the most time, without touching your clinical software or replacing your EHR.

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The proven outcome

3 days → under 1 day

Multi-location specialty clinic group

New-patient intake cycle

3 days → under 1 day

Front desk call volume

measurably reduced

Pain Points

Where front desk hours actually go

Patient intake still runs on paper or generic PDF email. Staff re-key every form by hand into your EHR or spreadsheet

Appointment reminders and scheduling changes handled by phone and voicemail, not a system that tracks who responded

Document collection (consent forms, insurance cards, referral letters) chased per-patient, per-visit, across inboxes

'What's the status of my referral / authorization / appointment?' answered manually by front desk staff, one call at a time

Case study

Multi-location specialty clinic group

A six-location specialty group was averaging 3 days to complete new-patient intake. Forms came in by email, were manually reviewed, and re-keyed into the practice management system. We replaced the process with a structured intake workflow: staff get a clean summary, and the handoff is scoped around their current systems and process. Intake cycle time dropped to under a day, and front desk call volume dropped noticeably.

Proof

The 2-minute overview

Patient intake workflow: structured forms sent automatically, responses collected and summarized for staff. No re-keying
Appointment and document reminders: automated follow-up sequences so front desk stops chasing confirmations and consent packets
Admin status visibility: staff self-serve on referral status, authorization progress, and scheduling details instead of fielding repeat calls
Merkra stitches all three admin bottlenecks into one custom workflow. No platform migration, no forcing staff into a new operating model just to get reminders and status tracking

Relevant next step

Review Merkra's portfolio, then tell us where your workflow is leaking. We'll reply with next steps if it's a fit.

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3 days → under 1 day

New-patient intake cycle

measurably reduced

Front desk call volume

Want to give your front desk their day back?

Tell us where your team loses the most time today: intake, document collection, scheduling coordination, or status calls. Takes 60 seconds. If it's a fit, we'll reply with which pieces would automate cleanly and what's realistic to ship in 4–6 weeks.

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